Orders are handled Tuesday through Saturday. If an item is not in stock, a representative will contact you with an estimated delivery date. Estimated delivery times for items not in stock are typically between two and three weeks. If the item is completed before the expected delivery date, it will ship when ready. You will be notified via email when your order ships. Orders will not be produced until full payment is made.

For rush orders, please contact us directly at sales@withamelia.com.
We are thrilled that you chose AMÉLIA for your jewelry purchase. If any unforeseen issues arise with your order, we will contact you directly for resolution.
Any items you see on the official AMÉLIA social media channels are available for purchase. If you can’t find something on our website, please contact us at sales@withamelia.com.

For in-stock pieces, please allow 2–3 business days for preparation and dispatch.

AMÉLIA offers complimentary international expediated shipping with insurance via DHL or FedEx with DDU (Delivered Duties Unpaid)

United States Customers
Applicable sales tax is calculated automatically at checkout based on destination guidelines. (Sales tax is currently not applicable in most states).

International Customers (Outside USA)
Orders shipped outside the United States may be subject to local import duties, taxes, or customs fees levied by your destination country. These charges are not included in the item price or shipping fees and are paid directly by the recipient upon arrival.

Important Note
Orders that are refused or returned due to unpaid import duties, taxes, or customs fees are non-refundable.

Prior Authorization Required
Items sent back without prior notice and written Return Authorization will be declined at delivery.

Custom & Bespoke Creations
Personalized, modified, or custom-designed items are final sale and ineligible for return or exchange.

Shipping & Fees
The client is responsible for all return shipping, insurance costs, and any prepaid import duties or taxes paid by AMÉLIA on the returned shipment.

Gemological Certificates
If applicable, original laboratory certificates must be returned intact. Missing certificates will incur a $500 USD replacement fee per certificate.

Refund Timeline
Approved refunds are processed to the original payment method within 2–5 business days following studio inspection and confirmation.

AMÉLIA reserves the right to decline returns that do not meet these technical and operational conditions.

We accept return requests for unworn jewelry items in their original, immaculate condition, with full packaging and all security labels intact.

1. Submit Your Request
   Email sales@withamelia.com within 2 business days of receiving your delivery. Use the subject line “Return Request - [Order Number]” and include your reason for return. If claiming a manufacturing defect, please attach clear photographs.
2. Receive Return Authorization
   Our client care team will review your request. Upon approval, you will receive an official email containing your Return Authorization and necessary shipping documents.
3. Pack & Ship
   Securely pack your piece in its original packaging materials within an outer shipping box, apply the provided documents, and ship as directed.

Method
Refunds will only be credited back to the original payment card or method used at purchase.

Processing Time
Once your returned item passes studio inspection, please allow 2 to 5 business days for the credit to appear on your statement.

Original Shipping Fees
Initial shipping charges and international customs duties are non-refundable.